This website and our shop are operated by Siaram Jewelry, a jewellery business based in Lebanon. Contact us at customerservice@siaramjewelry.com or on WhatsApp at +961 76 052 068.
These terms apply to purchases through our website, Instagram, WhatsApp, appointments and events. We currently accept orders for delivery or collection in Lebanon only. You must be at least 18 to place an order. A parent or legal guardian may purchase for someone under 18 and is responsible for the order.
Our jewellery is made of 18K gold. Where a piece includes zircon, its description identifies the stone as zircon. We do not describe zircon as diamond. The product description or approved custom specification identifies the relevant metal colour, size, stones and other features.
Photographs show the design, but screen settings may affect colour and photographs may not show actual size. Please use the listed measurements, or ask us for them. Any agreed variation in a handmade piece will be explained before purchase; this does not permit a material departure from the description or approved design.
Prices are quoted in US dollars. The price, any applicable taxes or charges, delivery fee and payment arrangements will be shown or confirmed before you commit to the order. Collection by appointment is free. A delivery fee paid directly to the courier is still disclosed before you place your order.
A written quotation is valid for 48 hours unless it states another expiry time. After acceptance and the required payment, we will not increase the agreed price because gold prices change. Customer-requested changes require a separate approved quotation.
For website orders, your order is accepted when checkout and the required payment are successfully completed and an order confirmation is issued. Product availability and any made-to-order delivery estimate are shown before checkout. For message, appointment or event orders, we confirm the item, price, delivery or collection arrangements and required payment with you before accepting the order.
Please check your contact details, delivery address, size and order details. Tell us promptly about an error. If we discover an availability or pricing error after acceptance, we will contact you and offer a correction for you to accept or a cancellation and refund of the affected order. We will not substitute an item or increase an accepted price without your agreement.
Online orders can be paid by Whish or in cash on delivery, as you choose at checkout. With Whish, you send the amount shown at checkout via Whish with your order reference. With cash on delivery, you pay the courier in cash when your order arrives. Follow the payment details in our official checkout or order confirmation and do not send card numbers or security codes through messages.
Orders paid by Whish must be paid in full before dispatch. With cash on delivery, you pay the full order amount to the courier when your order arrives. The disclosed courier delivery fee is payable to the courier in cash. For collection or delivery personally by Siaram, the piece must be paid for in cash or by confirmed transfer at handover. We do not release an unpaid piece. Custom deposits and balances follow our Custom orders policy.
We do not offer an additional voluntary cancellation right for ordinary orders before dispatch. This does not affect any cancellation or refund right provided by law or eligibility under our Returns and exchanges policy. To request a cancellation, contact customerservice@siaramjewelry.com or the channel used to place the order. Personalised and bespoke orders follow the production and deposit rules in our Custom orders policy.
Guest checkout is available. If you create an account, keep your details accurate and your login confidential. Contact us if you believe someone has accessed your account without permission. We may restrict access reasonably necessary to investigate misuse or protect the service, without removing rights connected with an existing order.
You must not use our website for fraud, unlawful activity, unauthorised access or interference with its operation. Website features may change or be temporarily unavailable. A later website change does not change the terms of an order we have already accepted.
Siaram's original website text, photographs, branding and designs are protected by the applicable intellectual-property rules. You may view the site and use its information for personal shopping. Other use requires the rights holder's permission.
If you submit a review for publication, you permit us to display it for that purpose and make minor formatting corrections without changing its meaning. Please avoid including private information about other people. We will ask before using a private message as a public testimonial and before using a customer photograph in marketing. Custom-design materials are addressed separately in our Custom orders policy.
Contact customerservice@siaramjewelry.com with your order reference and a short explanation. We aim to respond within three to five business days. This is a response target, not a requirement to resolve every repair or investigation within that period. A return or claim is treated as notified when you send it, not when we reply.
Our Shipping, Returns and exchanges, Warranty and repairs, Custom orders and Gift vouchers policies explain the available processes. Our Privacy and Cookie policies explain how personal information and website storage are handled.
If a disruption affects your order, we will tell you about the delay and provide the information we have. We will discuss an appropriate revised delivery arrangement or cancellation and refund where the order cannot be fulfilled or a cancellation remedy applies. A disruption does not automatically allow us to retain your money indefinitely.
These terms are governed by Lebanese law, without limiting mandatory consumer rights. Nothing in our policies excludes a remedy or liability that cannot lawfully be excluded. Customers retain access to the competent courts and available consumer complaint procedures.
Updated policies apply to future orders from the stated effective date. The version supplied or made available when your order was accepted continues to apply to that order, except where a mandatory legal change requires otherwise. Please keep your confirmation and any approved custom specifications.
Email customerservice@siaramjewelry.com or WhatsApp +961 76 052 068.
Our other policies: Shipping & Collection · Returns & Exchanges · Warranty & Repairs · Custom Orders · Gift Vouchers · Privacy Policy · Cookie Policy