We deliver within the Lebanese areas available at checkout or confirmed before a message order is accepted. We do not currently deliver to South Lebanon. Delivery availability may change; we check the address before accepting payment. If we later cannot deliver an accepted order, we will contact you about collection, an alternative arrangement or a refund where the order cannot be fulfilled.
Collection by appointment is free. If you send your own driver to collect, tell us their name in advance and provide the order reference and written authorisation. We will record the handover. This does not remove rights relating to a defect or incorrect item supplied by Siaram.
In-stock orders normally reach you within three to four business days after order acceptance and the required payment. Orders placed outside business hours begin processing on the next business day. Our business hours are Monday to Friday, 9 am to 5 pm, Lebanon time, excluding Lebanese public holidays.
Standard designs that are out of stock and must be made normally reach you within three to four weeks of order acceptance and required payment. Bespoke delivery normally takes three to four weeks from production submission after design approval and cleared deposit. The bespoke estimate does not include design development.
These are estimated arrival times, not merely dispatch times. We will notify you of a material delay and provide a revised estimate when available. Tell us about an essential deadline before ordering; a particular date is guaranteed only if we expressly confirm it in writing.
We arrange the courier. Delivery charges depend on the destination and service and are disclosed before you commit to the order. The disclosed delivery fee is paid to the courier in cash. Please provide an accurate address and a working phone number and ensure an authorised recipient can receive the package.
We will share dispatch and delivery information, including a tracking reference where the selected service provides one. Please check the package on arrival. If it appears opened or damaged, photograph it if possible and notify us promptly, preferably within 48 hours. Keep the packaging while we review the issue. You do not need an unboxing video to make a claim.
Contact us if your order has not arrived within the stated estimate. We will investigate with the courier and keep you informed. If delivery cannot be completed or the shipment is confirmed lost, we will arrange a replacement with your agreement or refund the affected order. Confirmed delivery damage is handled under our Returns policy, with prepaid collection arranged by us.
You do not have to pursue our courier directly as a condition of receiving a remedy from Siaram. Our claim against the courier or its insurer is handled separately from your order.
If an incorrect address, absence at an arranged delivery or refusal causes a failed delivery, we will contact you to arrange another attempt or collection. We may charge the actual additional delivery cost, disclosed before the attempt. We do not charge for an additional attempt caused by Siaram's error or the courier's error. Your order payment is not automatically forfeited, and cancellation and return rights continue to apply.
Email customerservice@siaramjewelry.com or WhatsApp +961 76 052 068.
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