Every 2–4 weeks — light cleaning at home with warm water, mild soap, and a soft cloth for pieces worn daily. Every 3–6 months — a more thorough cleaning for rings, bracelets, and pieces exposed to lotions, perfumes, or sweat. Once or twice a year — professional cleaning and inspection by a jeweler, particularly for pieces with diamonds or gemstones.
No, it's recommended to remove your jewelry. Chlorine and saltwater can damage the metal over time.
Use a travel jewelry case with separate compartments to keep each piece safe and avoid tangling or scratching. Ensure your jewelry is completely dry before packing it away.
Store your jewelry in a cool, dry place, away from direct sunlight. Use airtight bags or anti-tarnish strips to reduce exposure to air and humidity. Avoid wearing your jewelry while applying lotions, perfumes, or hairsprays.
Our 18k gold pieces are designed for everyday wear and are water-resistant. However, we recommend proper care and removing your jewelry before swimming, showering, or exposing it to harsh chemicals to maintain its beauty.
Yes — we offer personalised and custom-made pieces, including name necklaces or bracelets in Arabic or English, and bespoke designs. See how custom pieces work.
Absolutely — pieces can be bought and given as a gift. Alternatively, Siaram Jewelry offers digital gift vouchers from US$100, issued to a named recipient and valid for six months (see our Gift Voucher policy). To arrange a gift voucher, please contact our team by email or Instagram.
In-stock pieces normally reach you within 3–4 business days of your order and payment. If a design has to be made for you, allow 3–4 weeks; custom pieces take 3–4 weeks from your approved design and deposit. Orders placed outside business hours (Monday to Friday, 9 am to 5 pm Lebanon time) start the next business day. Need it by a certain date? Tell us before ordering. See Shipping & Collection.
Anywhere in Lebanon except South Lebanon, which we can't deliver to at the moment. We don't ship abroad yet. You can also collect your order for free by appointment.
The delivery fee depends on your area and is shown at checkout before you order. You pay it to the driver in cash when your order arrives; collection is free.
Yes. When your order is dispatched, we send you the dispatch details and your tracking reference so you can follow the delivery. If you have an account, you can also see your order's status under My Account → Orders.
Choose at checkout: Whish (send the total with your order reference and we prepare your order once it arrives) or cash on delivery (pay the driver when your order arrives; cash at collection if you collect). Gift vouchers can be used towards jewellery, not delivery.
Please check your parcel when it arrives. If it looks opened or damaged, take a photo if you can and tell us, ideally within 48 hours. If your order hasn't arrived within the estimate, contact us and we'll follow it up with the courier. See late, lost or damaged deliveries.
No — you can check out as a guest. An account saves your details and addresses, keeps a wishlist and shows your order history.
Can't find what you're looking for? Get in touch — we're happy to help.